Mimibottles, England, United Kingdom

Last updated: 23 August 2026

At MimiBottles, we want you and your little one to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the policy below.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with the original packaging and all accessories.
• Include the original MimiBottles boxes, where applicable.
• Include any unopened cards, reward materials, cleaning brush, straw and other items supplied as part of the set.
• Be adequately packaged to prevent damage during return postage.

For hygiene reasons, used bottles cannot be returned simply because you have changed your mind.

Personalised or Customised Products

If a MimiBottles product has been personalised or specially customised for you, it cannot normally be returned unless it is faulty, damaged or not as described.

Faulty or Damaged Items

If your MimiBottles product arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs or a short video showing the issue.

If the product is confirmed to be faulty, we will offer an appropriate remedy, which may include a replacement, repair or refund, in accordance with your statutory rights.

Change of Mind

If you change your mind about your purchase, you may cancel your order within 14 days of receiving it, subject to applicable UK consumer law.

You then have a further 14 days to return the goods.

The product must be returned in an appropriate condition. You may be responsible for the cost of returning the item unless the product is faulty or we have agreed otherwise.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

Approved refunds will normally be made to the original payment method.

Where applicable, refunds will be processed within the timeframe required by UK consumer law.

If an item is returned used, damaged or incomplete beyond what is reasonably necessary to inspect it, we may be entitled to reduce the refund to reflect the loss in value.

Return Postage

For change-of-mind returns, the customer is responsible for the return postage unless otherwise stated.

If the item is faulty, damaged or incorrectly supplied, MimiBottles will cover reasonable return costs.

How to Request a Return

Please contact us at: support@mimibottles.com 

Please include your:

• Full name
• Order number
• Reason for the return
• Details of the item you wish to return

We will provide you with the appropriate return instructions.

Please do not send an item back without contacting us first.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law. If your product is faulty, not as described or does not meet the required standards, you may have additional rights.

MimiBottles

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